Team Lead - Ulu Clinic

Oct 16 2018
Waimanalo Health Center |Waimanalo|Full Time
Category: Healthcare
Job Description

We are a community health center seeking dedicated, talented and team-oriented individuals to join our `ohana as we expand into our new facility in the near future. We are dedicated to improving the quality of life for the people of Hawaii by providing easily accessible, quality primary health care services. We offer competitive wages, excellent benefits and a great working environment.




The ‘Ulu Clinic Team Lead is responsible for coordinating the services of the ‘Ulu Clinic, ensuring the delivery of safe nursing care to patients and accurate exchange of information between providers, patients and clients.


The Ulu Clinic Team Lead ensures the stewardship of clinic resources and assists with scheduling of staff to meet the needs of the clinic and clients. Responsible for proactive panel management for the Providers within the clinic. Responsible for maintaining an environment that provides care and safety of patients and team members. Implements policies that support the effective and efficient operation of the clinic and makes recommendations for updates/changes/new policies and procedures. Demonstrate willingness to work in cooperation with and support of others.


The ‘Ulu Clinic Team Lead routinely identifies and assists in performance and process improvement opportunities and actively participates in these initiatives; promotes and assists in development and deployment of patient satisfaction efforts. Must demonstrate working knowledge of the patient population and the physical ability to perform patient care. This position reports to the Clinical Director




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Training in an accredited nursing program and state nursing license is required.
  • Basic Life Support certification is required.
  • Computer and medical office training or experience preferred.
  • Experience with Electronic Medical Records system is preferred.
  • Patient care training or experience required.
  • Familiarity with the communities to be served is preferred.
  • Demonstrated ability to communicate effectively with individuals, groups, and professionals in a culturally appropriate manner.
  • Demonstrated ability to work effectively as a member of a team.
  • Maintains strict confidentiality of all patients and employee information in compliance with HIPAA regulations.
  • Enforces clinic policies and procedures to ensure that the principles of Waimanalo Health Center are implemented.
  • Participates in customer service related issues.
  • Must have good communication, supervisory and organizational skills as well as a good understanding of patient and work flow processes.
  • Must have knowledge of Federal and State Reporting Requirements.
  • Must be able to work on Electronic Medical Records system.
  • Health care management experience preferred.




  • Certificate of graduation from an accredited nursing program with preferably a Bachelor’s of Science in Nursing (BSN) or an Associate’s Degree RN (ADN). Experience in Family Medicine, Scheduling, Administration and Management in a Community Health Care Setting are desired.
  • Must have satisfactorily completed formal education in nursing theory and practices with basic knowledge of human anatomy and physiology, human behavior, mental health and illness, first aid, normal child growth and development, gynecological conditions, pregnancy, family planning, health maintenance screening, immunizations, acute and chronic illnesses.
  • Must have ability to read, comprehend, interpret, and apply knowledge to situations. Must be able to cultivate constructive, professional, interpersonal relationships.
  • Must have willingness to continually improve and expand medical knowledge base and clinical skills.




  • Health Benefits (Medical, Dental Drug, Vision) – Employee coverage paid by WHC
  • Discounted Medical and Dental services provided by WHC
  • Paid Holidays – 10 Full days and 2 Half Days
  • Paid Time Off (PTO) 1 to 3 years – Max. Accrual = 120 hours
  • 3 to 8 years – Max. Accrual = 160 hours
  • 8 + years – Max. Accrual = 200 hours
  • Paid Wellness Hours
  • Wellness Bucks - $200 annually
  • Group Term Life Insurance
  • Supplemental Group-term Life Insurance & AD&D Insurance
  • Employee Retirement Savings Pan 403(b) – Employer match 50% of employee contribution up to a maximum of 3% of employee wages
  • Flexible Spending Program
  • Employee Assistance Program (EAP)
  • Longevity Benefit – After 10 or more years of service
  • Tuition Assistance Program
  • Free Parking
  • and more.....