Case Manager

Dec 06 2022
Job Description

Position Title:   Case Manager 

  Status:               Full​-Time

  Supervised By: Housing Director                    ​                    ​                    ​                      ​        

Primary Purpose:

This is a non-supervisory position located at the Waimanalo housing facility.  Case management provides regular direct contact with participants in providing support management toward transitioning to permanent housing.  This position is responsible for all case management activities for program participants. 

Essential Functions:

Provide low barrier to entry and ongoing program participation. Offer families immediate access to shelter without unnecessary prerequisites.

Complete intake documents and possess the ability to thoroughly assess participants' needs and identify housing, family, social, income, educational, employment, and legal barriers.

Develop the goals and objectives on rapid development of a housing plan to assist with quick locating and access to housing.

Collect, maintain, and update records of resources for families.

Assist in increasing income and assets by screening for public benefits, application process for benefits- TANF, SNAP, SSI, etc.

Provide the linkage to appropriate services in addressing participants' needs and barriers through referrals;ex: health, mental health, addiction, legal, employment, etc.  Follow up on referrals to maintain and manage progress toward self-sufficiency.

Provide individual support to help build self-esteem, motivation, achieve individual’s potential, health, family care, nutritional and financial planning.

Monitor and follow up with participants' progress through bi-monthly progress reviews and quarterly updates of program participants' service plan

Participate in monthly inspections.

Provide three and six-month follow-up services for families completing the program. 

Establish a positive relationship with client agencies to promote a continual enhancement to participants' self-esteem, education, employment, housing and family assistance through personal counseling or referrals to partnership agencies.

Maintain and update case management files on a regular basis.

Complete monthly reports and calendars.

Provide quarterly reports to the Site Director.

Assist with other projects and activities as assigned by the Site Director.

Perform other duties as assigned.

Physical Demands:

Approximately 25% of the time the incumbent must bend, reach, lift or move up to 25 pounds, exposure to blood or bodily fluids, exposure to chemicals, and exposure to toxic fumes, work around water, work outdoors, drive and work evenings and weekends. 

Work Environment:

This position typically requires work in a normal office environment.


A Bachelor’s degree from an accredited four-year college or university majoring in Human Development, Sociology or any related educational background and/or equivalent work experience is required.              

A demonstrated understanding of the needs of homeless families and an ability to positively empathize with assigned families and the conditions they face. The ability to work in a diverse community and a strong knowledge of the Waimanalo community.

Ability to communicate orally and in writing and to read, analyze, and interpret professional journals, technical procedures, and government regulations, write reports, business correspondence, and procedures.

Ability to effectively present information and respond to questions from groups, participants, and the general public.

Ability to add, subtract, multiply, divide in all measures, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

 Ability to produce a family budget and give instructions to families with different abilities of understanding.

To perform this job successfully, the incumbent should have a working knowledge of Microsoft Outlook, MS Excel spreadsheet, MS Word processing and Internet Explorer.

The incumbent must have a current Tuberculosis (TB) Clearance and test negatively when drug tested.  A valid Hawaii's driver license with proof of insurance, a current safety check and abstract are required.