IT Specialist

Jun 25 2021
Malulani Eccleshall |Waimānalo|Full Time
Category: Healthcare
Job Description

 We are a community health center located in majestic Waimanalo, where our mission is to provide the highest level of primary and preventative health care services, with special attention to the needs of Native Hawaiians and the medically underserved, and improving the health and wellness of individuals and their `ohana (family) regardless of their ability to pay. We are committed to improving the quality of life for the people of Hawaii.

Our Values

Mlama (stewardship)- We listen to people with our full attention, seeking to know them and understand their healthcare and wellness needs and aspirations for themselves, their family and the Waimnalo community. We will respond, to the best of our abilities, as caring, compassionate, engaged and professional partners in healthcare.

`Ohana (family)- We believe that wellness embraces the whole family and we welcome their participation in the healthcare of their loved ones. Our belief extends to the Waimnalo community-at-large where we build the foundation of good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

Pono(rightness and balance) - We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.

We are seeking a dedicated, talented and team-oriented IT Specialist to join our `ohana (family) to support our mission and values.

We offer competitive wages, excellent benefits and a great working environment.

SUMMARY

The IT Specialist is Waimanalo Health Center’s tier one Help Desk support.  This position provides fast and useful technical assistance, answers queries on basic technical issues, and offers advice to solve them. The IT Specialist must have good technical knowledge and be able to communicate that knowledge effectively. They must be able to understand the user’s problem, resolve it, and explain the solution. They must be customer-oriented, responsive, exercise patience, and use a minimum amount of jargon in dealing with non-technical staff.